Frequently Asked Questions
Got questions? We’ve got answers. Find everything you need to know about Backpacker International.
General Questions
What is Backpacker International?
Backpacker International is a community-driven platform for travelers. We offer curated travel gear through our online shop, and collaborative travel knowledge through Collapedia — our open travel encyclopedia.
What is Collapedia?
Collapedia is our collaborative travel knowledge platform where travelers from around the world contribute destination guides, travel tips, cultural insights, and hidden gems. Think of it as a Wikipedia built by and for travelers.
How can I join the community?
Join our Facebook group (Collapedia) or follow us on Instagram (@collapedia.world). You can also contribute to Collapedia directly by visiting collapedia.com.
Shopping & Orders
How do I place an order?
Browse our Toko (shop), add items to your cart, and proceed to checkout. We accept various payment methods for your convenience.
What are the shipping options?
We ship across Indonesia using trusted logistics partners. Shipping times vary by location, typically 2-7 business days for domestic orders.
What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, contact us within 14 days of receiving your order for a full refund or exchange.
Do you ship internationally?
Currently, we primarily serve Indonesia. For international orders, please contact us directly and we’ll do our best to accommodate your request.
Account & Privacy
How is my personal data protected?
We take your privacy seriously. All personal data is encrypted and handled in accordance with our Privacy Policy. We never sell or share your information with third parties.
How do I contact customer support?
You can reach us through our Contact Us page, email us directly, or send a message through our social media channels. We typically respond within 24 hours.